01
A name is spelled wrong in Sunday's message.
A transcript hears a name it has never met and guesses. It is almost always a name, and it is almost always somebody who will notice.
You open the message, change it, save. There is no queue, no ticket and nobody to email. Once you have edited something, your version is kept: it does not get written over later.
If the same name keeps coming out wrong week after week, that is worth telling us, because that one we can fix at the source.